Please read the following provisions carefully, along with those specified in the Withdrawal Policy, the Privacy Policy and the Cookies Policy, as they apply every time you browse through our website, when you contract our Services or when you interact with us, in any other way.
Chapter I – General Provisions
1. The meaning of some terms
1.1. The terms used below shall have the following meanings, unless the context indicates otherwise:
- We/the Company/the Operator means: BETTING RESEARCH COMPANY SRL, a company organised and operating under the laws of the European Union, registered in Romania, EUID: ROONRC.J40/5408/2023, Unique Registration Code: 47845915, with its registered office in Bucharest, bank account RO63BTRLEURCRT0670827701, opened at Banca Transilvania, having the following contact details: email: support@bets.ai.
- You/ the Client/ the User means: the natural or legal person that accesses and uses the Website or purchases the Company's Services;
- The Website means: the webpage available at the following address: https://www.bets.ai/ together with all its sub-pages;
- Subscription means: access to the Services provided via the Website, for a period of 2 weeks, 5 weeks or 10 weeks, in exchange for an applicable rate, depending on the duration of the subscription.
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Services means: the services offered by the Company, under the conditions described below, consisting in the provision of digital content, namely:
(i) access to statistical information from 4 championships, namely the English Premier League, the Italian Serie A, the French Ligue 1 and the Spanish La Liga,
(ii) access to information emulating ranking simulators and betting strategies,
(iii) access to information related to the sports teams’ performances,
(iv) access to the "Wisdom of the Crowd" section, which gives the Customer the possibility to vote on the result of a match (1. The home team wins; 2. The match ends in a draw; 3. The guest team wins), along with the possibility to see how all other Users voted),
(v) access to information related to certain predictions regarding the results of some matches held in one of the 4 championships, using the Company's algorithms,
(vi) access to the "Preview" section, where an analysis of each match in the 4 championships, is presented,
(vii) access to and presentation of the bookmakers’ odds, as well as any other information you can access through the Website, after purchasing one of the Subscriptions offered by the Company,
(viii) access to the artificial intelligence estimated chances.
You can find more details about the Services provided by the Company, by accessing the Website, and the guide available at: https://www.bets.ai/articles/users-guide.pdf. - Your Account/Client Account/User Account means: the account created on the Website, allowing you to have access to the Services Company Services;
- Terms and Conditions means: all the provisions stated on this page, governing the relationship between You and the Company, when you access or use the Website or when you contract the Services;
- Distance Contract means: the contract concluded between You and the Company, on the Website, after placing an order and after confirmation of that order, with an aim to contract the Services offered via the Website;
- Consumer means: any natural person who, under the contracts for the supply of digital content, regulated by the Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services, acts for purposes outside his/her commercial, industrial, artisanal or professional activity;
- Merchant means: any natural or legal, public or private person who acts, in relation to the contracts for the provision of digital content, regulated by the Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services, including through another person who acts for or on behalf of the respective natural or legal person, for purposes related to the commercial, industrial, artisanal or professional activity of that person;
- GDPR Policies means: the Privacy Policy available and the Cookies Policy available both at https://www.bets.ai/en/privacy-policy and https://www.bets.ai/en/cookies;
- Withdrawal Policy means: The policy describing the conditions under which you have the right to withdraw from the Distance Contract;
- ANPC means: the National Authority for Consumer Protection, based in Bucharest, website: anpc.ro; ANSPDCP means: the National Authority for the Supervision of Personal Data Processing, based in Bucharest, website: https://www.dataprotection.ro; European Online dispute resolution: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
2. Applicability of these Terms and Conditions. Binding force.
2.1. These Terms and Conditions, together with the Withdrawal Policy and the GDPR Policies, shall apply to all the relations existing between You and the Company, particularly when you browse through and use the Website or when you place an order in respect of one of the Subscriptions provided by the Company, in relation to accessing the Services.
2.2. Thus, to the extent that you browse through the Website and use the Website, or to the extent that you place an order regarding the Services provided via the Website, you understand and accept that the relationship between you and the Company shall be subject to these Terms and Conditions, the Withdrawal Policy and the GDPR Policies, the provisions herein being legally binding. In legal terms, by using the Website or by placing and confirming an order regarding one of the Subscriptions offered by the Company, a contract is concluded between you and the Company, the provisions of which shall be given by the content of these Terms and Conditions, the Withdrawal Policy, the GDPR Policies and the legal provisions additionally applicable.
2.3. If you do not agree with these Terms and Conditions, with the Withdrawal Policy or the GDPR Policies, please stop using the Website and do not place an order for the Services offered on it.
2.4. Besides, by using the Website or by placing an order related to one of the Subscriptions offered by the Company, you declare that you meet the legal conditions imposed to give a valid consent, and there is no other legal impediment that might prevent you from concluding this contract. The Company takes no responsibility if the information provided by you is incorrect.
2.5. For the purposes of the above-mentioned provisions, you must check, in your national legislation, the conditions in which you can issue a valid consent, before using the Website or placing an order regarding one of the Subscriptions offered by the Company. Notwithstanding the foregoing and in all cases, the Website may only be used by adults who are at least 18 years old.
Chapter II – User Control
3.User Control
3.1. To contract the Services, you must create an Account, following the instructions displayed on the Website. Thus, you will have to fill in your country of origin, your e-mail address, you will have to choose a password and provide a name.
Through this Account, you will be able to purchase the Services offered on the Website. Besides, through your User Account, you can also change the related password.
3.2. After creating your Account, you will be able to purchase the Services provided through the Website, by opting for one of the three Subscriptions offered by the Company.
3.3. If you have agreed to receive commercial communications from us (offers, promotions and the likes), you can opt out of receiving such communications by following the steps indicated in the communicated messages (emails sent), or you can contact us directly in this regard, via one of the means of contact available to you.
Chapter III - Services
4. Services offered by the Company through the Website
4.1. The services offered through the Website are provided by the Company. The main features of these Services, along with the price of the Subscription you opt for, any promotional discounts and guarantees granted, as well as any other costs are mentioned in their presentation pages or on the ordering page. If you need any additional information regarding the Services provided by the Company, you can request it by emailing: support@bets.ai.
4.2. When it comes to the predictions of certain match results and betting strategies, provided by the Company following the purchase of a Subscription, you should bear in mind that although all such information is based on certain advanced algorithms, the Company cannot guarantee, and it does not undertake to guarantee that these predictions and strategies will be correct or produce positive results. Thus, the Company takes no responsibility regarding the information provided and it does not guarantee any results regarding the use of the Services. The Company shall make every effort to improve its algorithms so that the predictions and betting strategies provided, would have the highest possible rate of success; however, the Company does not guarantee in any way that this will actually happen. In legal terms, the Company only undertakes obligations of diligence, and not of result. Besides, the Company takes no responsibility for the way in which you use the information you gain access to, after purchasing a Subscription.
4.3. When it comes to the statistical information presented, the Company does not guarantee its accuracy either. Thus, there might be certain data entry errors, related to the information presented for which the Company takes no responsibility. The company shall make every effort to make sure that the statistical information presented is as accurate as possible, but it takes no responsibility in the event that some of the information presented is incorrect. If you notice any errors in the statistical data presented, please report them to the email address provided, and the Company shall take steps to remedy them as soon as possible.
4.4. In case of any errors (including data entry, technical or similar errors) identified in relation to the information displayed on the website, about the Services provided through the Website, such as the information relating to the service characteristics, the price of the Subscriptions, the applicable discounts, the Company reserves the right not to honour the orders placed, even if an automatic confirmation was initially sent, confirming the placement of that order, and the payment of the Service Subscription.
4.5. In the case mentioned above, the Company shall inform you, as soon as possible, about its impossibility to fulfil the order placed, within maximum 10 days of that order’s placement. In this case, if you have already paid the price of the Subscriptions you have opted for, the Company will ask you, through the above-mentioned notification, to provide a bank account in which the amount paid can be returned or to indicate another mean of refund, or, if you so prefer, it will present you with the options available to you in that situation.
Chapter IV – Payment Methods. Invoicing. Concluding a Distance Contract.
5. Payment
5.1. The Services can be purchased only through electronic means of payment, namely, by online payment made with a bank card. You can find additional information on this, on the payment page. The price of the Products is fully displayed on the presentation page. The VAT rate must be added to the displayed prices. When you opt for a Subscription, you must bear in mind that, in this situation, the Distance Contract is concluded for a specific period of time, i.e. for the duration of the Subscription you chose. Once this Subscription expires, the Distance Contract is terminated, and You will no longer have access to the Company's Services. Once the Subscription expires, you can choose to renew it or to opt for another type of Subscription.
5.2. The invoice for your purchase shall be sent to you at the e-mail address provided. You have the obligation to provide us with correct information, needed to issue the tax invoice. If there was a problem with the dispatch of the invoice and you did not receive it, please contact us, using one of the contact means available, so that we can remedy the situation and resend the invoice.
5.3. You can find other details related to the payment methods, in the payment section, by going through the process of placing an order.
6. Subscriptions offered by the Company to access the Services. Orders.
6.1. In order to access the Services, you must submit an order in this regard, by opting for one of the Subscriptions offered by the Company, by following the instructions in the section on the Website, dedicated to this topic.
6.2.After completing the ordering process, you will receive an electronic confirmation regarding the placement and confirmation of your order, to the email address related to your Account. The order confirmation message represents the Company's acceptance of the placed order. If, when you placed the order, there were any display errors regarding the price shown, the Company reserves the right to cancel your order, informing you with this regard, according to the clause below.
Therefore, the e-mail sent to confirm the Subscription payment (acceptance by the Company) represents the moment the Distance Contract is concluded. In legal terms, the action of sending the e-mail to confirm the Subscription payment represents the order’s acceptance by the Company, thus determining the conclusion of the Distance Contract related to the ordered Products.
6.3. After the Distance Contract is concluded, under the conditions described above, the Company has the right to terminate that contract, without being obliged to pay any damages, if: the card payment you made was not accepted, being refused by the bank that issued the card or by the payment processor the Company works with. In these cases, the Company shall inform you about these aspects, and any obligations undertaken under the Distance Contract shall be terminated.
6.4. Upon placing and confirming the order, you will not receive a copy of these Terms and Conditions, which are an integral part of the contract for the provision of Services concluded with you. In this regard, we recommend that you download a copy of the Terms and Conditions applicable to the Distance Contract, available on the Website, from the moment you place the order. You must bear in mind that you may use this copy solely for the purpose of demonstrating the Distance Contract concluded between You and the Company.
6.5. The Distance Contract is concluded for a limited period of time, namely, for the time needed to fulfil the obligations of providing the Services and collecting the price.
7. Legal guarantees regarding the compliance of the Services
7.1. While he/she has access to the Services provided by the Company, the Consumer benefits from the legal guarantees granted in relation to the compliance of the digital content or the digital service, in accordance with the provisions of the Directive (EU) 2019/770 of the European Parliament and of the Council of 20 May 2019 on certain aspects concerning contracts for the supply of digital content and digital services, which are appropriately applicable, and in accordance with the national legal provisions in place. In this regard, the Company undertakes to provide the Services in accordance with the Distance Contract.
7.2. However, the provisions of Chapter III- Services shall remain fully applicable.
Chapter V – Intellectual Property
8. All the content available on the Website is protected by intellectual property rights. Any copying, recording, downloading, transmission, reproduction, and distribution of the Website’s content is forbidden under any conditions other than those permitted by law and by the Company.
9. In this regard, you must bear in mind that, by purchasing one of the Company's Subscriptions, you acquire access to the Services only for personal use. Thus, you may not use the information provided to you via the Services in any way other than for personal use. In particular, you do not have the right to copy, record, distribute, transmit or reproduce the information provided as part of the Services to any other person or entity or to the general public or on social media channels or on other sites or forums, regardless of whether these operations are done in exchange for a fee or for free. If any such abusive use of the Services is detected/identified, the Company reserves the right to block your access to its Services, without having the obligation to refund the amounts of money paid for the Subscription.
Chapter VI – Consumers’ right to withdraw from the contract
10. If you are a Consumer, in the meaning of the law, you generally have the right to withdraw from a Distance Contract within 14 days of its conclusion, without having to justify your decision in any way, based on the legal provisions applicable in the matter.
11. Thus, under art. 9 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights "Save where the exceptions provided for in Article 16 apply, the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in Article 13(2) and Article 14." In principle, the national provisions on this matter go on the same direction.
12. However, in certain situations provided by law, you cannot use this right to withdraw from the contract, even if the 14-day period counted from the time you contracted the Services, has not expired yet. Thus, according to the legal provisions stipulated in art. 16 letter m) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights the following are exempted from the right of withdrawal: „the supply of digital content which is not supplied on a tangible medium if the performance has begun, and if the contract generates a payment obligation for the consumer when:
(i) the consumer has given his/her express prior consent for the provision of services to start during the withdrawal period;
(ii) the consumer has confirmed that he/she has become aware of the fact that he/she shall lose his/her right of withdrawal as a result; and
(iii) the merchant has provided confirmation in accordance with Article 7 paragraph (2) or Article 8 paragraph (7).”
13. Thus, when it comes to the Company's Services, given the fact that they are accessed through the User's Account, to which you receive access as a result of making the relevant payment, from the moment you obtain such access you will no longer enjoy the aforementioned right of withdrawal, even if the 14-day period counted from the contracting time, has not yet expired. For the sake of clarity, contracting the Company's Services also represents your express request and your express prior agreement for the Company to start providing these Services during the 14-day period in which you could have exercised your right of withdrawal. Thus, after issuing the request and prior agreement in question, the Company shall proceed to provide the Services to you, by granting you access to them.
14. Thus, you understand and accept that, after paying the selected Subscription and once the Company starts providing the Services to you, by granting you access to the information provided, you will no longer have the right to withdraw from the Distance Contract.
15. You can find more details about this in the Company's Contract Withdrawal Policy, which we are kindly asking you to consult.
Chapter VIII – Personal Data Processing
16. Th Company processes personal data in accordance with the Privacy Policy and the Cookies Policy available on the Website. Please see the information in question for more details on this topic.
Chapter IX – Liability Disclaimer
17. General provisions
17.1. The Company takes no responsibility for the manner in which You use the Website or the Company’s Services. The Company does not guarantee any results regarding the use of the Website or the Services.
17.2. Besides, the Company takes no responsibility for the non-functionality of the Website due to various technical problems that may arise or due to the need for maintenance. You understand and agree that the Company cannot be held liable if you are unable to access the Website for certain periods of time.
17.3. It is your responsibility to make sure that you meet all legal requirements to use the Website and to access the Services and, by doing so, you do not breach any legal provisions that may be applicable to you or the location you are in. Thus, the Company has no obligation to inform you about the regulations or laws applicable to your situation; the full responsibility to know these aspects and to act accordingly, lies with you.
17.4. Using the information resulted from accessing the Company's Services is at the Customer's risk. The Company does not guarantee that any particular result or purpose can be achieved by using the Services.
17.5. The Company does not act as an intermediary between You and other entities, nor does it provide any gambling-specific services, it has no control over Users' funds, and it is not involved in any gambling-specific transactions. Thus, any of the Website functions and the Services offered therein, are not certain, and their use shall be at the Customer's risk.
17.6. Besides, the Company cannot be held liable in any way for any losses suffered by the User as a result of using the Services. Thus, the Company does not recommend you, in any way, to use the information you have access to, as a result of receiving the Services, to place sports bets. The way in which you use the information presented on the Website is strictly your choice, while the Company rejects any responsibility in this regard, and it does not guarantee any result related to the use of the information provided.
Chapter X – Other provisions
18. Complaints Resolution Procedure
18.1. Any complaints you may have in relation to the Company's Services or in relation to the Company itself, can be sent to the indicated contact details, respectively, by electronic mail to the email address: support@bets.ai.
18.2. After receiving the complaint, the Company will provide you with an answer as soon as possible, preferably no later than 30 days. If more time is needed to resolve the complaint, the Company will inform you accordingly.
18.3. The information mentioned above or the response to your complaint, shall be communicated to the e-mail address from which the complaint was sent.
18.4. If you want to, and you are a consumer, you can use an alternative dispute resolution procedure. You can access more information about the SOL Platform here: https://europa.eu/youreurope/business/dealing-with-customers/solving-disputes/online-dispute-resolution/index_en.htm.
19. Subcontracting. Assignment
19.1. The Company has the right to assign and subcontract, in whole or in part, the rights and obligations stipulated in this contract, without having to obtain any future consent from you. In other words, by agreeing to these Terms and Conditions, you agree and authorise the Company to assign or subcontract this contract, in whole or in part, without the need to notify you or to obtain any future consent.
Chapter XI – Final provisions
20. By accepting these Terms and Conditions, you agree for the law applicable to the entire contract to be the law of Romania, both in terms of merits and in terms of form.
21. The signing place of this contract is deemed to be in Romania, European Union.
22. The Company reserves the right to amend these Terms and Conditions as it deems necessary. If, after such changes, you do not agree with the new content, please stop using the Company's Website or Services.
23. If a clause in these Terms and Conditions cannot be applied, for any reason, that clause shall be replaced with a legal provision relevant to the situation for which the clause in question had been agreed, and which comes closest to the meaning of the unenforceable clause.
24. By accepting these Terms and Conditions you agree for any disputes arising between you and the Company, to be resolved by the competent courts in Romania.
25. In order to be valid, any communications shall be made exclusively in writing, at the contact details provided or by electronic means, at the following address: support@bets.ai.
26. These terms and Conditions were updated on 04.04.2023.
Chapter I – General Provisions
1. Meaning of some terms
1.1. The capitalised terms used below shall have the meanings assigned to them in BETTING RESEARCH COMPANY Terms and Conditions unless the context requires otherwise.
2. General Provisions
2.1. Upon contracting the Company's Services, via the Website, a Distance Contract is concluded between You and the Company. The content of this Distance Contract is represented by the BETTING RESEARCH COMPANY Terms and Conditions, along with the legal provisions additionally applicable, the GDPR Policies and this Withdrawal Policy.
2.2. The Contract Withdrawal Policy further stipulates the conditions under which you can enjoy the right to withdraw from the Distance Contract, and have the amounts paid, refunded to you.
Chapter II – Consumers’ right to withdraw from the Contract.
Lack/ termination/ loss of the right to withdraw from the Distance Contract
3. Generally, under the legal provisions in place, if you are a Consumer, you have the right to withdraw from the Distance Contract, without having to justify your decision in any way.
The provisions of art. 9 of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, state: "Save where the exceptions provided for in Article 16 apply, the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs other than those provided for in Article 13(2) and Article 14."
4. If you are not a Consumer, you understand and accept that you cannot benefit from the right of withdrawal.
5. However, in certain situations provided by law, such as contracting the Company’s Services, you cannot use this right to withdraw from the contract, even if the 14-day period counted from the time you contracted the Services, has not expired yet. Thus, according to the legal provisions stipulated in art. 16 letter m) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the following are exempted from the right of withdrawal: "the supply of digital content which is not supplied on a tangible medium if the performance has begun, and if the contract generates a payment obligation for the consumer when:
(i) the consumer has given his/her express prior consent for the provision of services to start during the withdrawal period;
(ii) the consumer has confirmed that he/she has become aware of the fact that he/she shall lose his/her right of withdrawal as a result; and
(iii) the merchant has provided confirmation in accordance with Article 7 paragraph (2) or Article 8 paragraph (7)."
6. Thus, when it comes to the Company's Services, given the fact that they are accessed through the User's Account, to which you receive access as a result of making the relevant payment, from the moment you obtain such access you will no longer enjoy the aforementioned right of withdrawal, even if the 14-day period counted from the contracting time, has not yet expired. For the sake of clarity, contracting the Company's Services also represents your express request and your express prior agreement for the Company to start providing these Services during the 14-day period in which you could have exercised your right of withdrawal. Thus, after issuing the request and prior agreement in question, the Company shall proceed to provide the Services to you, by granting you access to them.
7. Thus, you understand and accept that, after paying the selected Subscription and once the Company starts providing the Services to you, by granting you access to the information provided, you will no longer have the right to withdraw from the Distance Contract.
Chapter III – Other information
8. If you require further information regarding the Withdrawal Policy or if you experience any difficulties with this procedure, please write to us at the indicated contact details or at: support@bets.ai
9. The Company reserves the right to modify the Contract Withdrawal Policy as it deems necessary. If, after such changes, you do not agree with the new content, please stop using the Website or the Company Products.
10. This Withdrawal Policy was updated on 04.04.2023.
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